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Please reach us at info@raphandrose.com if you cannot find an answer to your question.
We accept returns within 30 days of purchase with the original receipt. Items must be in new, unworn condition with all tags attached. Refunds will be issued in the original form of payment.
Our items are lovingly handmade using OEKO-TEX certified organic cotton fabrics. The Double-Gauze items are made a little over-sized to allow for the gorgeous natural fabric to crinkle as it washes. Wash at 30 and line dry - a cool iron will smooth out some of the fabrics natural wrinkling, but we love how they looks just the way they are!
You can follow the exact same instructions for our Corduroy and Jersey fabrics, which will keep it looking their best wear after wear. An iron should rarely be needed but if you do, make sure it's a cool one.
Un-tie dungaree straps before washing to keep them nice and flexible.
If you are after an item quickly, please do email us and let us know. We will try our best to get your items to you as quickly as possible. However, Please bear in mind that all items are made to order and this can take time.
Orders can be collected from our brilliant workspace at Ayres House Studios in Wallingford. We will contact you once your order is ready to arrange a convenient day and time. Just select the 'Click & Collect' option at checkout.
Alternatively, orders can be collected at any market event we are attending. Just shoot us an email to arrange.
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