Frequently Asked Questions

We use only the best quality 100% cotton Double Gauze fabric. It is best washed at 30 and hung to dry naturally, however it will tolerate being tumble dried on low. Double Gauze fabric appears to shrink in the wash, this is due to the fabric having a loose weave, however a quick iron on a low heat will stretch it back to original size. 

Our Corduroy items are also best washed at 30 and left to dry naturally. Do not tumble dry. 

It is best to un-knot the ties on our dungarees before washing as they can become difficult to un-tie once washed and dried.

If you are after an item quickly, please do email us and let us know. We will try our best to get your items to you as quickly as possible. However, Please bear in mind that all items are made to order and this can take time. 

We will accept returns within 14 days of purchase, if the items are sent back to us in the same condition that they were received. If you wish to return an item, please email us at info@raphandrose.com to arrange to do so. The cost of return shipping is the responsibility of the customer, we suggest using tracked postage. 

Once your order has arrived back with us, you will be refunded via the original payment method.

We only hold a very small stock and most of our items are made to order. Lead times are up to 10 working days, although we try our best to get your order out to you as soon as possible.